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Q. My collection wasn't published at the scheduled time
First, check the execution history at the bottom of the "Publishing schedule" screen. If a failure is recorded, refer to the error list in "8. Execution history and error handling" based on the message.
Execution may be delayed by up to about one minute. If it is just past the scheduled time, please wait a moment and check again.
Q. What timezone are the scheduled times in? Is it Japan time?
They follow your store's timezone. For a Japanese store (Asia/Tokyo), that means Japan time. You can check the current timezone on the Settings screen and the Dashboard.
Q. Can I edit a schedule after creating it?
There is no editing feature for schedules. Please cancel the schedule and create a new one.
Q. Can I cancel just one side of a paired schedule?
Yes. You can cancel each one individually from the list view.
Q. I generated a menu, but it doesn't appear on my store
Generating a menu alone does not make it appear on your store. You also need to select the menu in the theme editor. See Step 3 in "7. Menu Builder".
Q. I created several menus, but only one shows on my store
This is by design. The menus in the app are saved versions, and only the one marked “Live on store” (cc-menu) is applied to your store. Activating another menu swaps the live one (the previous one returns to “Not shown”). You cannot show multiple menus on your store at the same time.
Q. The third level (grandchild) doesn't show up in the dropdown